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Auto Repair

AI Receptionist & Answering Service for Auto Repair Shops

Answer Every Call From Under the Hood

Professional phone answering for auto shops. Handle service inquiries, pricing questions, and appointment booking while your techs stay focused on the work.

No card charge until day 8 · Cancel anytime

Call 888-268-5808 — hear Kayla live
K

Kayla

Live

Kayla: Thanks for calling FastLane Auto Repair! How can I help you today?

Customer: How much for a brake pad replacement?

Kayla: Brake pad replacement starts at $149 per axle for standard pads, including labor. Would you like to schedule an appointment?

Customer: Yeah, what do you have this week?

Kayla: We have openings Wednesday morning and Friday afternoon. Which works better for you? We also offer a free brake inspection if you'd like to confirm what's needed first.

< 2 rings

Pickup Time

24/7

Availability

0 calls

To Voicemail

When a driver's check-engine light comes on or their brakes start grinding, they call shops one after another until someone picks up — and price-shoppers go with whoever answers first. In a busy bay, your techs and service writers are heads-down on the work, so the phone rings unanswered and that booking goes to the shop across town. Kayla is an AI receptionist for auto repair shops and an auto repair answering service that answers every call instantly, so no customer with a problem and a credit card ever lands in your voicemail.

An AI answering service for your auto shop handles the questions that eat up your front counter's day: how much a brake job or an oil change runs, whether you can get them in this week, where you're located, and how drop-off works. Kayla quotes your standard jobs from the pricing you set, books appointments around your bay availability, and coordinates drop-off and pick-up timing. After hours, the customer whose car won't start in the morning can still reach a real-sounding receptionist and get on the schedule before your competitors even open.

Every booked repair order is real revenue, and an empty bay is money left on the table. Demand spikes with seasonal swings — pre-winter checkups, summer road-trip prep, the rush after the first hard freeze or heat wave — and Kayla absorbs those surges without you hiring a counter person or paying a per-minute answering service. Every call is transcribed, so your service writers know exactly what the customer needs before the car rolls in.

Sound Familiar?

These are the phone challenges auto repair shops face every day.

  • Mechanics can't stop working to answer the phone
  • Customers call multiple shops — first to answer wins
  • Pricing and availability questions eat up front desk time
  • No-show appointments waste valuable bay time

How Kayla Solves It

Kayla is trained specifically for auto repair workflows.

  • Service pricing and availability information
  • Appointment scheduling with bay management
  • Vehicle drop-off and pick-up coordination
  • Service status updates and completion notifications

A front-counter service writer costs $30,000+ a year and only covers open hours, while answering services bill per minute — Kayla answers every call 24/7 for $99/mo.

How It Works

Up and Running in 3 Simple Steps

No hardware. No contracts. No technical skills required.

1

Sign Up & Configure

Tell us about your auto repair business — services, hours, and how you want calls handled.

2

Get Your Number

Receive a dedicated business phone number instantly. Forward your existing line or use it directly.

3

Start Taking Calls

Kayla answers every call with auto repair-specific knowledge, 24/7. You review everything from your dashboard.

Example Scenario

Example scenario: a price-shopper calls during a packed afternoon

Every bay is full and your service writer is walking a customer through an estimate. A driver with grinding brakes is calling three shops to compare prices and get in fast. The first shop to pick up gets the job — and that's you, because Kayla answers.

  • Answers with your shop name and quotes the brake job from your standard pricing
  • Offers this week's open appointment times and books the job into an available bay
  • Captures the vehicle make, model, and the customer's callback number
  • Sends your service writer a transcript so the work order is ready on arrival

Illustrative example — every business configures Kayla differently.

FAQ

Auto Repair Phone Answering — Common Questions

Can the AI receptionist quote prices for common jobs?
Yes. Kayla quotes your standard services — brake jobs, oil changes, diagnostics — from the pricing you set during setup, and offers to book the appointment right away.
How much does an auto repair answering service cost?
Plans start at $99/mo, with Advanced at $199/mo. No per-minute charges. Unlimited inbound calls under fair use. Cheaper than a front-counter hire and far less than the revenue from one lost repair order.
Can it book appointments around my bay availability?
Kayla offers the open times you've made available and schedules the job directly, coordinating drop-off and pick-up details so your bays stay full and on time.
Does it answer calls after the shop closes?
Yes, 24/7. A customer whose car won't start at night can reach Kayla, get a quote, and book a morning slot before your competitors open their doors.
Will customers be able to tell it's an AI?
Kayla sounds natural and greets callers with your shop's name. Every call is transcribed so your service writers see exactly what the customer described before the vehicle arrives.

Ready to Let Kayla Handle Your Auto Repair Calls?

Cancel before day 8 and pay nothing. No card charge until day 8 · Cancel anytime.