Appointment Booking
Hear how a new patient call gets handled — from greeting to booking.
Example scenario
Kayla: Thank you for calling Bright Smiles Dental! How can I help you today?
Caller: Hi, I'd like to schedule a teeth cleaning.
Kayla: I'd be happy to help you schedule a cleaning. Are you a new or existing patient?
Caller: I'm a new patient.
Kayla: Welcome! We have openings this Thursday at 10 AM and Friday at 2 PM. Which works better for you?
